Twitter Suspended My Account! or Caught in a Spamcloud

That sinking feeling in the pit of your stomach, the feeling of helplessness. That is how I felt when I saw that Twitter had suspended my account.

What had I done? I had just started becoming more active on Twitter after having an account for over a year.

I submitted my plea after carefully wording it correctly. I got the Twitter letter that mentioned all the things that could get you suspended. Interesting how most of them are not on the rules of Twitter.

Twitter Announcement on Suspended Accounts

Then it was back! This was the first time I was involved in a storm of a Spamcloud. I WAS using Tweetlater and they were timely in posting info about the suspensions.

Tweetlater announcement on suspended accounts

Here is what YOU might find interesting. This is the letter I got from Twitter:

Hi there, YanceyG!

This is an automated response to share reasons why Twitter suspends accounts for spam/abuse investigation. If you’re reporting spam, please report spam in the future by following @spam and sending us a direct message, or by blocking the spam accounts you come across, as we closely monitor blocked accounts.

Please visit your own profile page to make sure you’re actually suspended and not viewing another person’s suspended profile page– many people think they are suspended when they aren’t. You’ll know you’re suspended if you log in and see a red notice announcing your suspension on your account.

Twitter suspends accounts for Terms of Service violations or spam investigation. Please review our policies for more detailed information:
http://help.twitter.com/forums/26257/entries

If you are suspended, it’s most likely for one or more of these reasons::

User Abuse
* a large number of people block the profile or write in with spam complaints
* aggressive following
* imbalanced ratio: the number of followers is small compared to number of people following
* misuse of the reply feature
* updates consist of duplicate links and/or text
* updates consist mainly of links and not personal updates
* updates consist of updates poached from others’ timelines, passed off as one’s own

Technical Abuse
* updates consist of links pointing to phishing sites, malware, or other harmful material
* a large number of accounts is created in a short amount of time
* an account is identified as belonging to a spam cluster

When this happens, we suspend the account for investigation and hide the contents from the public view in order to remove the cause of complaint.

It’s important to us that the Twitter community receives only the content they’d like to receive. While we do welcome feed-based accounts, we discourage aggressive following and other tactics that will alarm people.

If you feel you’ve been suspended in error, please reply to this email with a short explanation if you haven’t already, and don’t forget to include your user name. We’ll be in touch with more information soon.

Thanks for your understanding in this matter,

Twitter Support

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